Travel Mobility Scheme Volunteer
You will play an important role assisting the Travel Mobility Scheme reach its aims. This role will have various tasks which involves good customer service skills as well as assisting individuals to and from the cycling session venue from the surrounding bus stops and train stations. Some individuals will require your support in various ways. This position may involve an amount of walking.
Where could you volunteer?
Herne Hill Velodrome (L.B. Southwark) and / or Ladywell Day Centre (L.B. Lewisham)
When could you volunteer?
Monday and / or Tuesday
Time Commitment requested: 2 x four hour sessions per month
- Training will be given on use of mobility aids used in conjunction to your duties
- Disability Awareness, First aid (Mandatory if don’t currently hold)
- Further training may be given later
- Assist individuals to and from the cycling session venue from the surrounding bus stops and train stations. People may require assistance such as:
- Help with pushing their wheelchair
- Guiding them if they have a Visual Impairment or experience confusion
- Engage with individuals to identify travel solutions via building of links between individuals
- Reading, checking and recording notes
- Collect and receive feedback and give to your supervisor
- Keep up to date with the activities and knowledge of WfW
- Commitment to WfW’s mission and values
- Helping with other tasks at the request of the supervisor
- Act with integrity and work collaboratively with your supervisor, sharing knowledge and information as appropriate
- Good communication skills: written and verbal
- An interest and understanding of people and an ability to demonstrate patience, sensitivity and reliability
- A friendly, professional and welcoming manner and the ability to relate to a wide variety of people
- An ability to relate to disabled people in a non-judgemental way and to treat everyone as equals.
- Maintain confidentiality and have respect for the individual
- The ability to work with a range of people from a variety of social and cultural backgrounds
- Confidence talking to individuals
- Ability to follow instructions and to ask questions to clarify information
- Willingness to attend training, support and supervision meetings as required
- Carrying out tasks according to our policies and standards, in particular confidentiality, equal opportunities and health and safety
- Ability to work as part of a team and to work with WfW staff and other volunteers
- Be a reliable and dependable team player
Staff you will work with:
- Session Managers, Community Engagement Officer, other volunteers, WfW office staff
Would you like to volunteer for one of our roles?
If you are interested in any of our roles and think you are suitable, please fill in the form below or call 020 7346 8482.