Session Meet & Greet / Reception Volunteer

You will play a key role in the smooth running of our inclusive cycling sessions and in the collection of registration forms, data and cash.

Where you can volunteer

Croydon Arena, Herne Hill Velodrome and or Ladywell Day Centre (Lewisham)

When you can volunteer

Monday, Tuesday, Wednesday, Friday, Saturday

Time Commitment requested: 2 x four hour sessions per month

Training provided:

  • Disability Awareness, First aid (Mandatory if don’t currently hold)
  • Basic Cycle Training, ABC bike check (if requested)
  • Electronic participant signing in training

Duties include:

  • Setting out the reception desk before/ after the session
  • Welcoming participants when they arrive at the session
  • Checking participants are registered, sign in, pay and issue receipts if needed. You will be operating an electronic sign in.
  • Assisting new participants to register and referring participants to an instructor for an initial assessment
  • Totalling cash at the end of a session (assisted by session supervisor)
  • Helping with other tasks at the request of the session supervisor

Person specification:

  • An interest and understanding of people and an ability to demonstrate patience, sensitivity and reliability
  • A friendly, professional and welcoming manner and the ability to relate to a wide variety of participants
  • A commitment to relate to disabled people in a non-judgemental way and to treat everyone as equals.
  • The ability to work with a range of people from a variety of social and cultural backgrounds with a variety of impairments
  • Good administration skills with attention to detail
  • Ability to follow instructions and to ask questions to clarify information
  • Willingness to attend training, support and supervision meetings as required
  • Carrying out tasks according to our policies and standards, in particular confidentiality, equal opportunities and health and safety
  • Ability to work as part of a team and to work with WfW staff and volunteers
  • Enjoy cycling and have the willingness to volunteer outdoors in (almost) all weather conditions

Staff you will work with:

  • Volunteer supervisor, cycle instructors including session supervisor (responsible for volunteers at sessions), other volunteers, WfW office staff

Would you like to volunteer for one of our roles?

If you are interested in any of our roles and think you are suitable, please fill in the form below or call 020 7346 8482.